Time Commitment

Success does not happen on its own. It is going to take a time commitment from you and your staff if you want to become experts in getting the highest percentage of your happy customers to write well-written, 5-star reviews for your business, but you know that already.

Let’s start with our coaching time together in the first 30 days and then look at the time you will need to spend with your staff each day along with management responsibilities.

Free Discovery Session:

This initial discovery call is to understand your business and determine where you are today and where you want to be in the future. Time commitment: 1-hour.

First Coaching Session - Owners and Managers:

In-depth coaching session covering key strategies and program details.

Time commitment: 90 minutes.

Second Coaching Session - Everyone:

Team meeting to teach effective review request scripts and role-play.

Time commitment: 60-90 minutes.

Third Coaching Session - Everyone:

Evaluation of team performance, feedback, and goal setting.

Time commitment: 60-90 minutes.

Fourth Coaching Session - Everyone:

Continued evaluation, feedback, and goal setting.

Time commitment: 60-90 minutes.

Fifth Coaching Session - Owners and Managers:

Advanced session addressing questions and goal accomplishment.
Time commitment:  60-90 minutes.

Now, here comes the fun part. If you're going to make this a habit and wean yourself from a review coach, which is the goal of the program, you're going to need to spend time on the following tasks with your team every day.

Every Day

2-5 minutes/day:

* Set a daily goal for each employee as to the number of people you want them to ask for a review. Identify specific customers or patients if possible. Be clear as to who is expected to make the request and hold them to it.

* Report on your success from the previous day. How many people were asked to write a review? How many responded? What can we do to improve our performance today?

* Read your reviews and testimonials aloud to the staff. If you can't do this every day, you must share specific reviews with the person who was responsible for getting them immediately, along with your praise and admiration. 

Every Week

45 minutes/week:  You are also going to need to spend time on the following. You can do this yourself or ask someone to do it for you, but these tasks must be completed each and every week.

* Give individuals on your staff personal feedback on their performance.

* Thank your customers for writing their reviews.

* Respond to customer reviews on Google and the other review sites withing 48 hours of being written.

Optional

* Share your testimonials on your social networking sites.