Five-Star Review System Software
Ability to collect customer reviews on multiple sites.
Ability to customize and brand your request
Customer service and support by phone, email and text
Access to a professional Google review coach and training
- Review Monitoring
- Review Analytics
- Review Response Management
- Review Aggregation
- Review Generation and Solicitation
- Sentiment Analysis and Sentiment Tagging
- Review Filtering and Sorting
- Team Collaboration and Workflow
- Competitor Analysis
- Integration and Automation
- Customization and Branding
- Scalability
- Access to a Google Review Expert
- Ability to collect Testimonials
- Auto-reply to reviews
Hi, I'm Bob Sommers, a professional Google review coach and customer service trainer. I'm also the visionary behind the Review Integrity Method: Getting Customer Reviews The Right Way, which started with a simple yet powerful question. "How can we help local businesses attract new customers through the customer review process while showing the highest level of respect at every touch point?" The answer to that question gave birth to our customer-first review strategy which has proven more effective at getting reviews and attracting new customers than anything else.
Before becoming a review coach I owned and operated the largest customer service training company in the United States, Sommers Communication, Inc. Our team of three dozen professional speakers presented over 3,000 live customer service and customer service management workshops annually. We did not become the largest company in our industry by luck. We did it by creating an environment where our customers could not wait to share their experiences with their friends. You can do the same.
If you want to become the most sought-after company in your community, knowing how to gather 5-star reviews from your customers on sites like Google while showing them the highest level or respect is the way to do it, and that is what I will show you how to do.
Send SMS/MMS request, email request or both
Get 30% more reviews with our unique off-the-hook customer appreciation email.
Send unlimited review requests
iew thoroughly detailed logs showing the progress and interaction with any give review request in real time.
survey how your customers found you
send your request from your computer, table or cell phone.
Give your staff unique log-ins allowing them to request reviews from any device, while limiting their access to other features.
Allow customers to initiate the review process on their own with out easy to use Easy-Link feature
Allow your customers to identify the person that served them before they write a review.
Identify who asked for the review and track their progress.
Send your customers to any review site where you want them to review your business with a few exceptions.
Get notified when a customers clicks on your review sites, gives you private feedback or writes a testimonial.
Download your data as a CSV or Excel file.
Automatically send your customers a coupon or a flyer that they can easily share with their family and friends.
Track how many people saw your flyer based on which customer shared it.
Design your flyer using our library of images or use your own.
Prioritize and order the review sites where you want your customers to review your business.
Share 5-star customer testimonials on your website, social networking sites and everywhere else you want potential customers to see them.
We create a mini-site for your business that typically show up on the first page of Google when someone does a search for your business showing off your 5-star testimonials
We provide "do-follow" links leading back to your website from Best Local Review to help improve your SEO and website visibility.
Get quick access to a professional Google review coach when you need their expertise.
You can personalized your review requests for each customer
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