Introduction to our program

Welcome to the Review Integrity Program, where we're transforming businesses into the highest-rated, most trusted names in their industries. Led by Google review coach and customer service expert, Bob Sommers, our program is more than just a coaching service; it's your key to unlocking a world where positive reviews flow effortlessly, boosting your online reputation and attracting new customers.

In our free discovery session, you'll embark on a 45-minute journey that could redefine your business's trajectory. Discover the power of the Review Integrity Method, a unique framework designed to gather high-quality reviews while showing the highest level of respect for your customers and employees. This isn't just about getting more reviews; it's about integrating integrity into every customer interaction.

Join us, and envision a future where your business thrives with positive online feedback, satisfied customers, and a team of highly skilled employees who are confidently asking for reviews. The Review Integrity Program is not just a 30-day coaching experience; it's your path to becoming the go-to choice in your industry. Let's build your reputation, one stellar review at a time.

Why you should feel confident in working with me

Embarking on a journey to elevate your business through your customer reviews is an exciting venture, and I'm thrilled at the prospect of being your guide. I understand that investing in a review coaching program is a decision that requires careful consideration, both in terms of commitment and finances. That's why I want to share the transparent and value-driven approach I take in charging for my services.

Investment in Your Success:

My coaching programs are priced to reflect the immense value they bring to your business. Each session is meticulously designed to address your unique challenges, unlocking solutions tailored specifically for you and your team. The investment you make isn't just a financial commitment; it's an investment in the growth, efficiency, and success of your business.

Clarity in Pricing:

I believe in transparency. There are no hidden fees or surprise charges. The investment you make covers the entire coaching program, ensuring that you receive the full spectrum of support needed to propel your business forward. Before we begin, we'll discuss the details of the program, so you have a clear understanding of what to expect along with my fee.

Risk-Free Assurance:

I understand that choosing a business coach is a significant decision. To ease any concerns you may have, I offer a risk-free initial consultation. This session allows us to connect, discuss your goals, and explore how my coaching can benefit your business. If, after our initial consultation, you decide that my coaching isn't the right fit for you, there is no obligation to proceed. Your satisfaction and confidence are my top priorities.

Guarantee of Value:

I stand behind the value of my coaching programs. If, at any point during our journey together, you feel that the program isn't delivering the expected results, I will recalibrate our approach to ensure you receive the maximum value from our collaboration or you can terminate our agreement and not pay for any future coaching.

Your Success is My Success:

I am genuinely committed to your success. This isn't just a business transaction for me; it's a partnership focused on achieving your goals. Your investment in my coaching services is an investment in the future of your business, and I am dedicated to providing guidance and support every step of the way.

Take the first step with confidence, knowing that your decision to work with me is backed by a commitment to your success and a risk-free initial consultation. Let's turn your business aspirations into a reality together.

I'm looking forward to the opportunity of guiding you toward unparalleled success!

Aloha,

Bob Sommers

Your Google Review Coach

Why hire a Review Coach for your staff"

 As a professional Google review coach, my goal is to save you valuable time and energy in the pursuit of attracting new customers by building a stellar online reputation for your business. Imagine having a clear review roadmap, tailored to your specific needs, that eliminates the guesswork and accelerates your journey to acquiring positive reviews. A roadmap that’s easy to follow and enjoyable to navigate.

I provide one-on-one and one-on-team guidance, ensuring a focused and efficient process that lets you concentrate on the core aspects of your business. By coaching your staff to confidently ask for reviews, I take on the role of supervision until your staff excells in their ability to acquire well-written, 5-star review, freeing up your time for more strategic endeavors. Let me help you create a successful review strategy and streamline the review gathering process to unlock the full potential of your business.

Here are just a few of the things I can do to help you 

Increase Sales: I can show you how to convert your reviews, both positive and negative, into new customers and more sales, maximizing the impact of your customer feedback.

Personalized Attention: Enjoy one-on-one and one-on-team guidance to help you develop a unique review strategy, tailored to your business needs, fostering improved customer interactions.

Review Expertise: Leverage the coach's experience to quickly achieve desired results, as they understand the nuances of gathering and converting reviews effectively.

Improve SEO: Enhance your business's search engine ranking by developing a review strategy that aligns with Google's criteria, boosting online visibility.

Reduce Advertising Costs: Positive reviews make advertising more effective, allowing you to cut costs while still attracting customers with high-quality reviews.

Professional Review Software: Access exclusive review training software designed to elevate your team's review-gathering skills with integrity.

Accountability: The coach ensures consistent progress by holding you and your staff accountable, offering regular check-ins, guidance, and support.

Employee Training: Equip your staff with effective techniques for requesting reviews with clarity and confidence, improving customer interactions.

Progress Tracking: Monitor and measure results at both an overall and individual employee level, identifying areas for improvement and success.

Stay Updated: Stay informed about Google's policies and algorithm changes with the coach's assistance, ensuring ongoing compliance for impactful reviews.

Discovery meeting

In our free 45-minute Review Discovery Session, you’ll have an opportunity to ask a Google review expert anything you want to know about the review process. You’ll also have an opportunity for a professional to evaluate your current review situation and show you exactly what you can do immediately to get outstanding results from your review program. Here’s what we’ll cover in the discovery session.

Review Analysis:

We'll take a quick look at your current review situation, and show you where you’re killing it and where you can improve. We’ll go deep and show you see things beyond your number of reviews and your star rating. We’ll show you the things that matter most to Google and to potential customers. 

Tailored Review Goals:

We will help you identify and outline specific review goals tailored to your business, considering factors like industry nuances, customer expectations, and market dynamics. We’ll also help you identify review goals that matter most, not just getting more reviews.

Personalized Review Strategy Blueprint:

We will provide you with a quick customized review plan based on your business, your employees, your customers, and your industry.

Insightful Discussion on Our Coaching Program:

If we feel we can help you, we will take a few minutes at the end of our time together to tell you about our Review Integrity Coaching Program, if it’s something you want to pursue great. If not, you will walk away from our time together with a well-thought-out review strategy you can implement on your own.

Immediate Answers to Your Questions:

Open the floor for any questions you might have about getting reviews, review software, Google’s TOS, the law as it applies to reviews, or anything else you want to know. We’ll also answer any questions you have about our coaching program if you’re interested.

The best way for us to demonstrate our expertise and value is to provide you with expertise and value. If after out time together you decide that you and your team want to participate in our 30-Day Review Integrity Coaching Program, that would be great. If not, you're going to walk away from this discovery session with a clear understanding of exactly what you need to do to attract new customers with your review program

Time Commitment

Success does not happen on its own. It is going to take a time commitment from you and your staff if you want to become experts in getting the highest percentage of your happy customers to write well-written, 5-star reviews for your business, but you know that already.

Let’s start with our coaching time together in the first 30 days and then look at the time you will need to spend with your staff each day along with management responsibilities.

Free Discovery Session:

This initial discovery call is to understand your business and determine where you are today and where you want to be in the future. Time commitment: 1-hour.

First Coaching Session - Owners and Managers:

In-depth coaching session covering key strategies and program details.

Time commitment: 90 minutes.

Second Coaching Session - Everyone:

Team meeting to teach effective review request scripts and role-play.

Time commitment: 60-90 minutes.

Third Coaching Session - Everyone:

Evaluation of team performance, feedback, and goal setting.

Time commitment: 60-90 minutes.

Fourth Coaching Session - Everyone:

Continued evaluation, feedback, and goal setting.

Time commitment: 60-90 minutes.

Fifth Coaching Session - Owners and Managers:

Advanced session addressing questions and goal accomplishment.
Time commitment:  60-90 minutes.

Now, here comes the fun part. If you're going to make this a habit and wean yourself from a review coach, which is the goal of the program, you're going to need to spend time on the following tasks with your team every day.

Every Day

2-5 minutes/day:

* Set a daily goal for each employee as to the number of people you want them to ask for a review. Identify specific customers or patients if possible. Be clear as to who is expected to make the request and hold them to it.

* Report on your success from the previous day. How many people were asked to write a review? How many responded? What can we do to improve our performance today?

* Read your reviews and testimonials aloud to the staff. If you can't do this every day, you must share specific reviews with the person who was responsible for getting them immediately, along with your praise and admiration. 

Every Week

45 minutes/week:  You are also going to need to spend time on the following. You can do this yourself or ask someone to do it for you, but these tasks must be completed each and every week.

* Give individuals on your staff personal feedback on their performance.

* Thank your customers for writing their reviews.

* Respond to customer reviews on Google and the other review sites withing 48 hours of being written.

Optional

* Share your testimonials on your social networking sites.

10 Reasons Why You Want To Impliment The Review Integrity Method At Your Business

Here are ten reasons why you will want to implement the Review Integrity Method of gathering Google reviews compared to sending an automated review request using review automation:

Authenticity and Trustworthiness

Review Integrity: The Review Integrity Method emphasizes genuine, heartfelt reviews, fostering authenticity and building trust with potential customers.

Review Automation: Automated review requests may come across as generic or robotic, lacking the personal touch that customers appreciate. They can also be seen as SPAM by both your customers and your email provider.

Improved Customer Relationships

Review Integrity: By verbally asking for reviews with clarity and confidence, businesses using the Review Integrity Method strengthen their relationships with customers.

Review Automation: Automated systems may lead to a detached customer experience, as the process lacks a personal touch and genuine connection.

Higher Quality and Detailed Reviews

Review Integrity: The Review Integrity Method encourages customers to provide detailed feedback, giving potential clients a comprehensive understanding of the business.

Review Automation: Automated systems often generate brief, template-like reviews, or reviews with no written comments that may substance, hindering their usefulness both to Google and potential readers.

Better Adaptation to Industry Nuances

Review Integrity: The Review Integrity Method acknowledges and tailors strategies to the unique aspects of each industry, service, and target audience.

Review Automation: Automated systems may apply a one-size-fits-all approach, overlooking the nuances of specific industries and services.

Enhanced SEO and Visibility

Review Integrity: Google values the Review Integrity Method, leading to improved SEO rankings as reviews are genuine and aligned with Google's terms of service.

Review Automation: Automated review requests may trigger Google's filters if they appear unnatural or violate terms of service, potentially harming your SEO and ranking efforts.

Positive Impact on Sales

Review Integrity: The Review Integrity Method's emphasis on personal interaction not only fosters much more positive reviews, but it also opens up an opportunity for referrals and repeat business.

Review Automation: Automated systems are much more likely to generate neutral or negative reviews due to their impersonal nature, potentially affecting sales negatively.

Customer Satisfaction and Loyalty

Review Integrity: Businesses using the Review Integrity Method report increased customer satisfaction and loyalty due to the authentic connection fostered during the review process.

Review Automation: Automated review requests may feel transactional, potentially leading to lower customer satisfaction and decreased loyalty.

Empowered and Motivated Employees

Review Integrity: The Review Integrity Method involves training and role-playing, empowering employees to provide a higher level of service positively impacting their ability to get reviews and feel good about themselves in the process.

Review Automation: Automated review systems generally don’t engage employees in the review process, leading to a lack of motivation and enthusiasm.

Long-Term Compliance with Google's Policies

Review Integrity: The Review Integrity Method ensures businesses remain compliant with Google's evolving policies, avoiding potential penalties or filtering.

Review Automation: Automated review systems may inadvertently violate Google's policies, including sending review requests in bulk, review gating, or spamming customers with unsolicited emails and text messages, risking penalties or review filtering.

Personalized Attention and Ongoing Support

Review Integrity: The Review Integrity Method offers personalized coaching and ongoing support, ensuring businesses receive tailored guidance beyond the initial training.

Review Automation: Automated review systems lack the human touch and ongoing support, leaving businesses without personalized assistance.

In summary, the Review Integrity Method prioritizes authenticity, personalization, and compliance, resulting in a more positive impact on various aspects of a business compared to the potential downsides of using automated review systems.

Post Program Support

As part of our commitment to your long-term success, our post-program support is designed to ensure that you and your team continue to excel in gathering and managing your online reviews. Here are some key elements of our post-program support after the 30-day coaching program:

Follow-Up Calls:

We schedule a 1-hour, one-on-one, or one-on-team follow-up coaching program on month 2 and month 3 after the training to ensure that you and your team are staying on track. It also gives you an opportunity to bring up any high-level review questions concerning your new review and referral methodology.

Exclusive Webinars:

Gain access to exclusive webinars where we share the latest insights, strategies, and industry updates to keep you ahead of the curve. We offer these webinars when appropriate throughout the year and invite you and your team to attend at no additional charge.

Email and telephone Access:

You can contact us anytime with your questions by email or phone. If we are available we will respond immediately, if not, we will always get back to you within 24 hours.

Advanced Training Modules:

Once you and your team have gone through the initial coaching program, you will have access to advanced training modules that we produce for our coaching graduates. These modules are only available to our clients who have completed the Review Integrity program.

Monthly Group Zoom Webinar:

Every month we offer a free Zoom meeting where we discuss the most effective way to ask for a review. This is a great opportunity to invite one of your new staff members to attend the training. We suggest that you attend with them so that they know that you know exactly what you expect of them. If for some reason we are not able to offera a live program, you will have access to a previously recorded program.

Resource Library Access:

Enjoy continuous access to our resource library filled with articles, videos, and additional materials to support your ongoing learning.

Industry Updates:

We will keep you informed about the latest industry trends, algorithm changes, and updates to review platform policies that may impact your strategies via email when necessary.

Paid Services

You can always schedule a 1-hour coaching session exclusively for your team if you want to focus on your business . The cost of this session is $497, and it will be tailored to your situation and scheduled at your convenience.

Our goal is to empower you with the knowledge and resources needed to navigate the dynamic landscape of online reviews successfully. We understand that the journey doesn't end with the completion of the initial coaching program, and our post-program support is tailored to ensure your continued growth and success.

Why Do You Use Your Review Software During The Coaching Program?

Our Review Integrity coaching program is built on a unique framework designed not just to make the review process easy for your staff and your customers, but to elevate it, ensuring integrity, empathy, and exceptional customer experiences. Here are some of the reasons why we use our Review Integrity training software during the the initial 30-day coaching program:

Focused Training Features:

Our training software is meticulously crafted to provide insights and feedback on specific behaviors crucial for successful review acquisition. It goes beyond automation, offering targeted training features that align with the principles of the Review Integrity framework. For example, in order to teach you and your staff the most effective way to engage with your customers when asking for a review, we need to be able to track the following.

• Did your employees ask your customers to write a review at the peak of their happiness, or did they miss the sweet spot?
• Did they CLEARLY ask your customer if they would write a review on Google (or on your primary review site) about their experience with your business?
• Did they send the links to your review sites using the most effective method based on the unique needs and wants of each individual customer, or are they treating every customer the same, regardless of their circumstances?
• Did they send the links to Google (and your other review sites) at the exact moment when your customer was most likely to respond?
• Did your employees tell your customers what you do with their reviews?
• Did your customer attempt to write a review on “Google” or any other review site that you prioritize, before leaving a review on your second or third review site choice?
• Did you or your employee thank your customer for writing a review, and if so how quickly did they respond?
• What is the review response rate for each employee and what can they do to improve their individual success?
• We also must make sure that every single email and text message gets through to your customers. We can rely on that using any other system.
• … and much more.

Behavioral Insights:

We believe in the power of understanding and optimizing behaviors. Our training software provides detailed insights into how your team (and each individual in your team) approaches review requests, allowing for precise coaching and improvement in areas that matter most.

Tailored Strategies:

Unlike most review software, our training software doesn't follow a one-size-fits-all approach. It is designed to help you tailor your review strategies based on your industry, services, and target audience. This customization is vital for achieving genuine and impactful reviews. The software must be flexible, adaptable, and easy to use for both you and your customers.

Integration with Coaching Program:

Our training software seamlessly integrates with our coaching program and our Review Integrity method of getting reviews and testimonials. It's not just a tool; it's a companion in your journey to mastering the art of getting reviews with integrity. The features are designed to complement the coaching sessions and reinforce positive review behavior.

Continuous Improvement:

After the initial 30-day coaching period, you can use whatever review software you choose to use. Most of our coaching clients continue to use our review software based on the insight it provides, but once you and your team fully understand how your behavior impacts your results, you can use any software you choose to use. You'll have access to our review software for free for an entire year if you choose to continue using it. While using our training software, you and your team will get better and better at understanding how your behavior is directly responsible for your ability to get more and better reviews while attracting new customers in the process.

Empathy-Driven Approach:

Our review training software aligns with our belief in treating each customer with the highest level of respect and empathy. It goes beyond just sending review links to your customers by text and/or email, ensuring that the entire process reflects positively on your business and enhances customer relationships.

I understand that transitioning from your current software might seem like a significant step, but it’s not. Our goal is to empower you with the tools necessary to get the best results as quickly as possible. We don’t want your current software getting in the way of your learning. After the program, you will have a much better understanding how to get the very most out of your current software if you choose to use it again … and that’s a very good thing to know.

If you have any further questions or would like a more detailed demonstration of how our software works and why we use it during the 30-day coaching program, I'm here to help.

Best regards,

Bob Sommers

Google Review Coach, Review Integrity Expert