Review software developer
Professional customer service and customer service management trainer.
Google review coach
12 years experience working with .;;
Because I know how to help you get high-quality customer reviews on sites like Google that attract new customers, improve the quality of your service, attract high-qulaity employees, increase the value of your business and makes your like a lot more enjoyable and meaningful.
My name is Bob Sommers. I'm the co-creator of the Five Star Review System on Best Local Reviews and the creator of the Review Integrity Method: Getting Reviews The Right Way. I’ve worked with thousands of local business owners and their staff showing them how to get 80% or more of their customers responding to their review requests without coming across as pushy, needy or irritating.
I also owned the largest customer service training company in the United States, Sommers Communication, Inc. where our team of three dozen professional speakers presented over 3,000 live customer service and customer service workshops to hundreds of thousands of service providers and their managers.
I’m not saying this to brag, just to make a simple point: you’re in good hands. If the story I just told resonated, this is the right book for you. Let’s get started
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